TIMIFY's SaaS Security Compliance, Now Monitored by DRATA

ISO 27001

TIMIFY utilizes enterprise-grade best practices to protect our customers’ data. As SaaS providers, we recognize our responsibility to maintain robust security and compliance with industry standards and regulations. We’re currently in the process of pursuing our ISO 27001 Certification. We have built a thorough ISMS (Information Security Management System), which establishes security standards, manages risk, and ensures data protection for SaaS businesses, that includes the following:

Introduction to the TIMIFY & DRATA Partnership

The partnership between TIMIFY and DRATA marks a significant advancement in the security and compliance landscape for SaaS-based appointment scheduling solutions. By joining forces, TIMIFY leverages its expertise in resource management with DRATA’s cutting-edge compliance and security measures, creating a platform that prioritizes the protection of sensitive personal data and robust data security. This collaboration is designed to help TIMIFY meet the stringent requirements of the General Data Protection Regulation (GDPR) and other data protection laws, ensuring that personal data is handled with the highest level of care and regulatory adherence. With DRATA’s continuous monitoring and automated compliance tools TIMIFY can confidently address complex compliance requirements, reduce security risks, and maintain a strong security posture. This partnership not only streamlines SaaS compliance but also reinforces customer trust by demonstrating a proactive commitment to data protection and regulatory best practices.

ISO 27001 Information Security Management System

TIMIFY utilizes enterprise-grade best practices to protect our customers’ data. We’re currently in the process of pursuing our ISO 27001 Certification. We have built a thorough ISMS that includes the following:

Continuous Security Control Monitoring

TIMIFY uses Drata‘s automation platform, as an advanced monitoring tool and security system, to continuously monitor 100+ internal security controls across the organization against the highest possible standards. Automated alerts and evidence collection allow TIMIFY to confidently prove its security and compliance posture any day of the year, while fostering a security-first mindset and culture of compliance across the organization. Continuous monitoring also enables TIMIFY to maintain and report on compliance status, ensuring audit readiness and effective management of compliance risks.

Employee Trainings

Security is a company-wide endeavor. User education is a key part of our annual security training program, ensuring all employees are equipped with the knowledge to protect customer data. This training helps reduce human error and teaches employees how to recognize phishing attempts, such as suspicious emails or links, which are common security threats. All employees complete this program and employ best practices when handling customer data.

Secure Software Development

TIMIFY integrates compliance measures into the software development lifecycle and utilizes a variety of manual and automatic data security and vulnerability checks throughout the software development process. Regular checks help identify and address security vulnerabilities, ensuring the system remains protected against emerging threats.

Data Encryption

Data is encrypted both in-transit using industry-standard encryption protocols such as TLS and at rest.

Internal Audit Program

Internal Audits are conducted annually by personnel who are independent and competent, as defined by the ISO standard, and help ensure compliance with legal requirements.

Vulnerability Disclosure Program

If you believe you’ve discovered issues in TIMIFY’s security, please get in touch at security-team@timify.com. All reported issues are promptly investigated by our dedicated security teams, who collaborate across IT security, GRC, and other relevant departments to ensure thorough resolution.

Risk Management Program

TIMIFY conducts a Risk Assessment annually that results in the creation of Risk Treatment Plans, where the organization deploys measures aligned with its risk profile to address identified risks. Ongoing compliance efforts, such as regular reviews and employee training, are also an integral part of the risk management process, supporting overall risk reduction and continuous improvement of the security program.

HIPAA

TIMIFY utilizes enterprise-grade best practices to protect our customers’ sensitive health information and other sensitive information, and uses Drata to verify its security, privacy, and HIPAA compliance controls.

About HIPAA Data Protection Laws

HIPAA is a federal law that requires the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge.

Drata’s HIPAA product provides an automated approach to ensuring that organizations can demonstrate compliance. It helps organizations monitor their compliance status and manage compliance risks by continuously tracking adherence to regulatory standards and identifying potential vulnerabilities in their SaaS environments.

Continuous Security Control Monitoring

TIMIFY uses monitoring tools and security systems, including Drata‘s automation platform, to continuously monitor security controls across the organization. Automated alerts and evidence collection allow TIMIFY to confidently prove its commitment to protecting your sensitive health information any day of the year, while fostering a security-first mindset and culture of compliance across the organization.

Employee Trainings

Security is a company-wide endeavor. All employees complete an annual HIPAA training program that includes user education as a core component and employ best practices when handling customers’ private health information.

This training helps reduce human error by teaching staff to recognize phishing attempts, such as suspicious emails or links, and reinforces the importance of cybersecurity awareness.

Secure Software Development

TIMIFY integrates compliance measures into the development process and utilizes a variety of manual and automatic data security and vulnerability checks throughout the software development lifecycle.

Regular checks help identify and address security vulnerabilities, ensuring that the system remains protected against emerging threats.

Data Encryption

Data is encrypted both in-transit using industry-standard encryption protocols such as TLS and at rest.

Vulnerability Disclosure Program

If you believe you’ve discovered a bug in TIMIFY’s security, please get in touch at security-team@timify.com. We also recommend that users check for errors with the Web Inspector to help identify and document any issues before reporting. All reported issues are promptly investigated by our dedicated security teams, who work to ensure compliance, monitor vulnerabilities, and manage risks across the organization.

Regulatory Framework

Navigating the regulatory framework for SaaS compliance can be challenging, as it encompasses a variety of laws, standards, and industry-specific requirements. Key frameworks such as the General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act (HIPAA), and the Payment Card Industry Data Security Standard (PCI DSS) each impose unique obligations for the protection of sensitive data, including personal data, healthcare information, and financial transactions. The TIMIFY and DRATA partnership is equipped to guide businesses through this complex landscape by providing a comprehensive SaaS compliance checklist and expert advice on identifying compliance framework applicability. By understanding and adhering to these relevant compliance frameworks, organizations can strengthen their data security, minimize the risk of data breaches, and maintain customer trust. Staying compliant with these industry standards is essential for reducing significant risks and ensuring the ongoing integrity of business operations.

Benefits of the Partnership

The collaboration between TIMIFY and DRATA delivers substantial benefits for businesses seeking to enhance their SaaS compliance and data security. By integrating DRATA’s expertise in compliance and security controls, TIMIFY’s platform is equipped to protect sensitive customer data and support organizations in meeting evolving regulatory requirements. This partnership empowers businesses with a comprehensive SaaS compliance checklist, strategic guidance for developing effective compliance strategies, and ongoing support for maintaining compliance and addressing potential security breaches. Enhanced security practices and continuous monitoring help reduce the risk of security incidents and data breaches, while robust security controls ensure the protection of sensitive data. Ultimately, the partnership enables businesses to protect customer data, ensure compliance, and maintain customer trust, supporting the long-term success and resilience of their operations.

If you have any questions or would like to receive further information, please contact our support team via our website.