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TIMIFY Q1 2026 UPDATE

Product News & Customer Stories: What’s New at TIMIFY

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By Konstantin Belev
Updated: Published:

Discover TIMIFY’s Q1 highlights: Smart Serve Add-on, Resource Category Prioritisation, Sica Logistique Success Story & Wutscher 60-year anniversary

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Konstantin Belev

CRM Manager at TIMIFY

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    This quarter, we’re introducing Resource Prioritisation, giving you more control over how services are assigned and how your teams are utilised.

    TWe’re also giving you a first look at Smart Serve, our upcoming queueing solution that extends appointment scheduling into real-time in-store flow management.

    TAnd finally, SICA Logistique shares how TIMIFY helps structure logistics operations through time slot booking, improving on-site coordination and reducing congestion.

    Prioritise your resources more effectively

    With Resource Category Prioritisation, you can define which resource categories should be allocated first for global single services, giving you more control over how demand is distributed.

    Learn how to use this feature

    deciding which employees will fulfill the service

    Manage walk-ins and bookings in one smart queue

    Appointment scheduling is just the entry point to your in-store experience. The next step is managing walk-ins and queues seamlessly. We’re excited to announce that our queueing solution, Smart Serve, is coming soon, connecting bookings with real-time in-store flow.

    See Smart Serve in action → Book a quick call with our Sales Team.

    QR code which can be scanned to get a digital ticket

    Customer spotlight: SICA Logistique

    SICA Logistique uses TIMIFY to manage time slot bookings for logistics operations, ensuring structured arrivals, reducing congestion on-site, and giving teams full visibility over incoming workloads.

    See their use case

    Sica Logistique booking widget

    Celebrating 60 years of sehen!wutscher

    We congratulate our client sehen!wutscher, a leading optical retailer, on their 60-year success story, built on trust, expertise, and strong customer relationships. With digital appointment scheduling, they continue to enhance both customer experience and internal efficiency across their store network.

    Learn more

    sehen!wutscher employee in a store
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    About the author

    Konstantin Belev

    Konstantin is CRM Manager at TIMIFY, where he oversees all outbound communication with customers across multiple channels. With a keen eye for automation and a strong passion for emerging technologies, he constantly experiments with customer journey flows to optimise engagement and retention. Konstantin thrives at the intersection of data, technology, and human connection—always seeking smarter, more personalised ways to connect with users and enhance their experience.

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